1. PURCHASE

 

1. Choose the category and subcategory where the product(s) you wish to purchase are located.

2. View the product(s) you are interested in. Clicking on them will enlarge the photograph; some products have multiple photographs. You can also view their description, width, composition, reference number, and price.

3. Select a product, the number of meters, and add the item to your cart. You can then choose to continue shopping or proceed to checkout. For materials, select the product, add the desired quantity, and then add it to your shopping cart.

4. If you wish to continue shopping, repeat the process. To place an order, click the "Place Order" button to begin the checkout process.

5. Enter all the requested information, including your shipping and billing addresses, and ensure they are correct.

6. Select a payment method: Credit or debit cards (Visa, MasterCard, etc.), PayPal, or bank transfer.

7. Confirm your order and proceed with payment, if applicable.

8. You will receive an email confirming your order and the estimated delivery time, depending on whether the product is in stock or needs to be ordered from the manufacturer.

 

2. PRICES

All prices published on this page include VAT in the final price. The company reserves the right to modify prices as it deems appropriate.

 

3. 3. SHIPPING COSTS

All our products include free shipping to mainland Spain and the Balearic Islands. For other destinations, please contact us by email at baglinox@baglinox.com or by phone at +34 948 290 552.

 

4. DELIVERY TIME

Delivery takes between 7 and 9 days.

Delivery times apply to orders placed Monday through Friday before 3:00 PM. For orders placed on weekends or after 3:00 PM, the delivery time begins on the next business day.

Orders are processed once payment has been received. If paying by card, the amount will be debited instantly. If paying by bank transfer, it may take one or two days.

5. FOURTEEN DAYS WITH RIGHT OF WITHDRAWAL

Individuals have the right to return the product within 14 calendar days from the date of delivery. To do so, you can contact us by phone or through the contact form. The purchase price will be refunded as soon as the product's condition is verified. To receive a refund, the product must be returned in perfect condition, without any limitations on its use. The customer will be responsible for all return shipping costs.

If the product requires customization or is made to order, once customization has been requested, it cannot be returned under the right of withdrawal. According to Article 103 of Royal Decree 1/2007, regarding exclusions to the right of withdrawal, this constitutes an exception to this right.

See more detailed information in the RETURNS section.

6. WARRANTY

All products offered by Baglinox have a two-year warranty. The warranty period begins on the date of delivery.

Baglinox, S.L. is liable for any lack of conformity that becomes apparent within two years of delivery.

The customer must notify the seller of any lack of conformity within two months of becoming aware of it.

If the customer invokes the warranty but the defect is due to damage unrelated to the product (not covered by the warranty), the customer will be responsible for any repair costs. Our authorized personnel will first determine whether the defect is due to a manufacturing fault or to damage unrelated to the product after delivery to the customer.

7. RETURNS

In case of a return, you must contact us to obtain a return authorization number and notification. You can do this by phone or through the contact form. You are responsible for returning the product to us in perfect condition, without affecting its use. Therefore, please ensure the product is properly packaged. The customer will be responsible for all return shipping costs. If you wish, Baglinox can arrange for the return shipment.

The return will not be approved until we have examined the product. If the return is approved, we will refund the amount using the same payment method. If the payment was made by credit card, the refund will be credited to the same credit card used for the original purchase.

If the return is not approved, the product will be returned to you, and the shipping costs will be debited. Products returned without a valid return authorization number will be sent back to the customer, and the shipping costs will be debited.

8. CREDIT CARD PAYMENTS

Credit card payments are sent encrypted directly to your bank through a secure platform. Baglinox will not have access to this data at any time. In the event of an incorrect charge, the customer will be covered by the bank's insurance. This insurance will remain valid even if the seller goes into liquidation or bankruptcy.

If the bank suspects unauthorized credit card purchases, it will stop the payment. Therefore, it is important that you always follow the instructions and enter your information correctly when making a purchase.

9. BANK TRANSFER

If you prefer not to use a credit card, you can pay directly to our account via bank transfer. You must deposit the full amount into the account specified by Baglinox within 5 days; otherwise, your order will be cancelled. Please always include your order number when making your payment. We will ship your order as soon as your payment is received.

10. DDFECTS UPON MAKING THE PURCHASE

If upon delivery the product has any defects, missing items or damage, if it is not the product you ordered, or if the quantity of products purchased is incorrect, please contact customer service by email (Baglinox@Baglinox.com) or by phone at +34 948 290 552. The defect must be reported within 2 months of the product delivery date.

 

11. DAMAGE DUE TO TRANSPORT

Visible damage to the product packaging must be reported to the transport agency.